Terms of service

These terms apply to everyone who uses sparrowslockpicks.ca or buys from it. The site is run by SPARROWS ("SPARROWS", "we") of Toronto, Ontario. By using the site or placing an order, you agree to these terms. If you don't agree, please don't use the site.

1. Buyer responsibility and legal age

You are responsible for knowing and obeying the laws where you live about buying, owning and carrying lock picks and related tools. Our staff can't give legal advice about lock picks in your area. Some Canadian provinces, including B.C., Saskatchewan and Alberta, require a licence to carry lock picks. By placing an order you confirm that you will use the products lawfully and that you are at least 18 or the age of majority in your province, whichever is higher.

2. Prices and payment

All prices are in Canadian dollars (CAD). Applicable GST, HST, PST or QST and shipping are added at checkout. We accept Visa, Mastercard, Google Pay, Apple Pay and Shop Pay. We don't ship an order until payment is received.

3. Product information and pricing errors

We try to describe and price products accurately. If a product is listed at the wrong price or with wrong information, we may refuse or cancel any order for it, even after the order is confirmed. If you've been charged, we will refund you in full.

4. Orders and cancellations

We may refuse or cancel an order, or limit quantities, for any reason, including suspected fraud or resale. To cancel your own order, email us before it ships. Returns are covered by our Refund policy, and shipping by our Shipping policy.

5. Intellectual property

All content on this site, including text, photos, graphics, logos and product designs, belongs to SPARROWS or its licensors and is protected by Canadian and international copyright and trademark law. You may view and print pages for personal, non-commercial use and to place orders. Any other copying, distribution or use needs our written permission.

6. Use of the site

Don't harass others, impersonate anyone, or post content that is unlawful, defamatory, obscene, threatening, or infringes anyone's rights. Don't use the site to advertise or solicit for other businesses. We may remove content or block access at our discretion.

7. Warranty disclaimer

Except as stated in our Refund policy, the site and products are provided "as is" without warranties of any kind, to the extent the law allows. Nothing in these terms limits rights you have under Ontario's Consumer Protection Act, 2002 or other consumer protection laws that can't be waived.

8. Limitation of liability

To the extent the law allows, SPARROWS isn't liable for indirect, special or consequential damages arising from use of the site or products. Our total liability for any claim is limited to the amount you paid for the product involved.

9. Indemnification

You agree to cover SPARROWS and its staff, suppliers and partners for losses, costs and reasonable legal fees that result from your breach of these terms or your misuse of our products.

10. Third-party links

The site may link to sites run by others. We don't control them and aren't responsible for their content or privacy practices.

11. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Any dispute will be handled by the courts of Ontario, sitting in Toronto, unless consumer protection law gives you the right to bring it elsewhere.

12. Changes

We may update these terms at any time by posting the new version on this page. The version in effect when you place an order applies to that order.

13. Contact

Questions about these terms: info@sparrowslockpicks.ca.